Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Negotiation
Bringing people together to solve differences.
Persuasion
Talking people into changing their minds or their behavior.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Service Orientation
Looking for ways to help people.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Active Learning
Figuring out how to use new ideas or things.
Active Listening
Listening to others, not interrupting, and asking good questions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Instructing
Teaching people how to do something.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Time Management
Managing your time and the time of other people.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Reading Comprehension
Reading work-related information.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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